Step 1: Customer Loyalty Assessments
We interview your customers and get the truth about how they feel about your company. What they like and what they don’t like. Learn what you can do to move them beyond satisfaction and turn them into loyal customers and promoters.
Step 2: Customer Feedback Analysis
See how many of your customers are promoters, passives and detractors. We calculate your Net Promoter Score which you can benchmark against market leaders. We bring you your customers’ unedited “verbatims” including the good the bad and the ugly and prioritize their suggestions for maximum impact.
Step 3: Recommendations for Executive Action
We provide you with a comprehensive set of actionable recommendations directly from your customers, which, when implemented, will further please your loyal customers and will convert detractors and passives into promoters.
Step 4: Accountability & Implementation
Maintain client focus on NPS program and ensure customer action items are being
implemented in the timeframe requested.