We bring you the voice of your customers in their own words, unabridged, unedited,
captured through our Customer Loyalty Assessment process.
We interview your customers and get the truth about how they feel about…Continue
See how many of your customers are promoters, passives and detractors. We calculate…Continue
Recommendations for Executive Action
We provide you with a comprehensive set of actionable recommendations which when implemented…Continue
From root cause analysis, process mapping and employee engagement to the design of…Continue
We bring you the voice of your customers in their own words, unabridged, unedited, captured through our Customer Loyalty Assessment process. We then extract specific actions you can take that will elevate your customers' experience, turning them into promoters for your business.
Through our Design for Loyalty process based on Bain & Company's Net Promoter System, we help you engineer your operating model and align your organization around the singular goal of making your customers happy.
What some of our clients are saying.
“We conducted our interviews and received our scores in the Fall of 2012 and we will definitely use Pragmetrix’s services when we follow up in the Fall 2013. We anticipate that with the data we received along with Pragmetrix’s recommendations our scores in 2013 will show a much more satisfied customer.”
“With the words of your customers as their foundation, they extract the issues that your business needs to focus on, so that your customers become promoters, and by extension, you sell more. They were responsive, creative, and the work product is superb. The best money you will ever spend at your company, period!”
“For any business owner the key to success is knowing what your clients are thinking. In 2014, our firm engaged Pragmetrix to help us answer that very question. Given the nature of our business, confidentiality and discretion were of utmost importance. Mark and Mike were consummate professionals and made our clients feel at ease throughout the entire process.
The primary research that Pragmetix obtained gave us key insights and take-aways about our clients that proved invaluable. Specifically, Mark’s ability to dig deep gave us specific action items to improve the client experience. We have spent the last 10 months implementing changes based on the research and look forward to engaging Pragmetrix again to measure our success.”
New podcast coming soon.