OUR PROCESS


We bring you the voice of your customers in their own words, unabridged, unedited,
captured through our Customer Loyalty Assessment process.

Truth


Customer Loyalty
Assessments

We interview your customers and get the truth about how they feel about…

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Analysis


Customer Feedback
Analysis

See how many of your customers are promoters, passives and detractors. We calculate…

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Recommendations


Recommendations for Executive Action

We provide you with a comprehensive set of actionable recommendations which when implemented…

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Implementation


The Hard
Stuff

From root cause analysis, process mapping and employee engagement to the design of…

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VOICE OF OUR CUSTOMERS


We bring you the voice of your customers in their own words, unabridged, unedited, captured through our Customer Loyalty Assessment process. We then extract specific actions you can take that will elevate your customers' experience, turning them into promoters for your business.

DESIGN FOR LOYALITY


Through our Design for Loyalty process based on Bain & Company's Net Promoter System, we help you engineer your operating model and align your organization around the singular goal of making your customers happy.

WHAT OUR CLIENTS ARE SAYING


What some of our clients are saying.

FEATURED PODCAST


New podcast coming soon.

ABOUT PRAGMETRIX


Loyalty leaders grow revenue twice as fast as their competitors and at a lower cost.
Through our Customer Loyalty Assessment process and Design for Loyalty methodology...

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